Phlebotomist/Administrative Assistant
Company: One Medical
Location: Miami
Posted on: October 3, 2024
Job Description:
Job DescriptionAbout UsOne Medical is a primary care solution
challenging the industry status quo by making quality care more
affordable, accessible and enjoyable. But this isn't your average
doctor's office. We're on a mission to transform healthcare, which
means improving the experience for everyone involved - from
patients and providers to employers and health networks. Our
seamless in-office and 24/7 virtual care services, on-site labs,
and programs for preventive care, chronic care management, common
illnesses and mental health concerns have been delighting people
for the past fifteen years.In February 2023 we marked a milestone
when One Medical joined Amazon. Together, we look to deliver
exceptional health care to more consumers, employers, care team
members, and health networks to achieve better health outcomes. As
we continue to grow and seek to impact more lives, we're building a
diverse, driven and empathetic team, while working hard to
cultivate an environment where everyone can thrive.The
OpportunityAs a One Medical Member Support Specialist/Lab Service
Specialist, you'll provide an exceptional experience for our
patients and help them accomplish an important part of their care
journey by providing venipuncture, dispensary responsibilities, as
well as other clinical support services. You will be an ambassador
for patients in office, with a mastery of human connection and a
strong drive for service. You will remove barriers to care,
resulting in a truly exceptional in-office patient experience. This
includes support for the office with a focus on active daily
management, scheduling, inventory , and facilities support. You are
the steward of the space and ensure the look and feel of the office
lobby are on brand with the One Medical experience. You will be the
first point of contact for patient feedback, as well as provide any
other support as requested by the Leads, Office Manager, or in
office providers.You are a strong team player and use your
innovative problem solving skills to tackle various tasks and
challenges. You combine excellent specimen collection technique
with tactful interpersonal skills during every interaction with
your patients. You have a strong grasp of verbal and written
communication. You are able to identify opportunities and deliver
on customer-centric solutions while using empathy, focus, and
compassion in all interactions with patients and teammates. You
bring self-awareness to your daily work to utilize your strengths
and develop your areas of opportunity. You thrive in cultures that
focus on feedback and growth and are nimble in their approach to
respond to the needs of the patients and team. You have an
unwavering drive to help and serve others and create amazing
moments for our members and teammates. If this sounds like you, we
would love to connect. -What you'll work on:
- Provide best in class venipuncture services on a population
ranging from pediatrics to geriatrics
- Perform and assist with extended scope duties such as, but not
limited to non-blood specimen collection, EKGs/ECGs, vitals, -ear
lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper
specimen labeling, handling and processing, inventory upkeep, and
tool sterilization -
- Dispensary responsibilities include verifying counts,
maintaining inventory, placing orders, receiving and stocking,
filling, packaging and labeling prescriptions for patient
pick-up.
- Continue to care for our members beyond the lab room by
answering patient messages, following up on lab cases and assisting
our providers and virtual medical team with clerical duties such
as, but not limited to biometric screening forms, medical record
and consult review, billing inquiries, and DOH reporting
- Use impeccable C-I-CARE (a framework containing the key
elements of a great interaction and effective communication that we
use with patients and each other) in all patient interactions and
ensure a fluid and positive in-office experience through patient
intake, same day schedule management, appropriate follow up
scheduling, strong knowledge of billing and insurance, monitoring
patient feedback and assisting with outreach as necessary
- All front of house duties including check in/check out,
insurance verification, printing/paperwork tasks, prepping tests,
tasking to service level expectations etc
- Assist our senior patients by performing other administrative
tasks such as answering phone calls, sending faxes, and
coordinating transportation for patients
- Contribute to team development through rounding, attending team
huddles, participating in team problem solving, supporting in
office providers with ad hoc asks, etc. -
- Perform opening and closing duties/daily office upkeep as
required, including maintaining the look and feel of both patient
and employee facing spaces, restocking supplies, and
organization
- Master our technology suite including, but not limited to
Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic
Medical Record System, in order to interact with team members and
complete daily work -These responsibilities are intended to
describe the general nature and level of work being performed by
personnel assigned to this job classification. - They are not to be
construed as an exhaustive list of job duties performed by
personnel in this classification. - Other job related duties may be
assigned by management. -What you'll need:
- At least 6 months of relevant experience as a Medical Assistant
or Phlebotomist outside of a training/externship environment
- Strong written and verbal communication skills -
- A High School Diploma or equivalent -
- Proficiency in computer technology such as typing, navigating
the internet and using multiple software systems
simultaneously
- Experience working on collaborative, diverse,
multi-disciplinary teams (additional experience with remote teams a
plus) -
- A proven ability to display confidence and instill trust during
the collection process while delivering individualized,
human-centered, customer-focused care -
- A proven track record of persisting through change,
consistently stepping up to take action on challenges, and learning
quickly and effectively when faced with new situations or
tasks
- Phlebotomy experience and/or certification preferred
- Experience with extended scope care including but not limited
to non-blood specimen collection and processing, EKGs/ECGs, vitals,
-ear lavages, vaccines, PPD tests, and swabs preferredBenefits
designed to aid your health and wellness:Taking care of you today
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team
members who need help with stress, anxiety, financial planning, and
legal issues
- Competitive Medical, Dental and Vision plans
- Free One Medical memberships for yourself, your friends and
family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per
year
- Competitive salary: starts at $19.00 per hour based on a full
time scheduleProtecting your future for you and your family
- 401K match
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of
Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of
Short Term and Long Term Disability InsuranceThis is a full time
role (40 hrs/week) with 8 hr shifts generally taking place Monday -
Friday between 7:30am-5pm based in our Dadeland office in Miami,
FL.One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities.
One Medical participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. - Please refer to the E-Verification
Poster (English/Spanish) and Right to Work Poster (English/Spanish)
for additional information. -
Keywords: One Medical, Kendall , Phlebotomist/Administrative Assistant, Administration, Clerical , Miami, Florida
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