Shore Excursion Manager (Royal Caribbean International)

Location: Miami
Posted on: November 2, 2024

Job Description:

At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Shore Excursion Manager is responsible for the operational management of all Shore Excursion team members. Shore Excursion Manager possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. He/she demonstrates excellent training, leadership development and recognition skills with all Shore Excursion Staff, and maintains a strong floor presence; ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.



Career snapshot:

* Monitors shore excursion operations and ratings for quality assurance.

* Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information.

* Manages the financial aspects of the assigned shore excursion program, including the successful identification of expense reduction through cost control.

* Coaches, manages staff to ensure that workstations, work areas, equipment and overall operations are working efficiently. Operates and manages staff operations of computer systems.

* Collaborates with Hotel Director and Cruise Director to ensure shore excursion programming is receiving top billing within the first 48 hours of each voyage as well as establish a tactical plan with the Cruise Director to promote certain tours where sales opportunities lay.

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