CLIENT SERVICE COORDINATOR
Company: Banfield
Location: Miami
Posted on: October 12, 2024
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Job Description:
Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe
Client Service Coordinator (CSC) drives the flow of clients and
pets through the hospital, maximizes the productivity of the
veterinary medical team (in terms of numbers of clients and pets),
ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families.Description - ExternalESSENTIAL
RESPONSIBILITIES AND TASKS - Live and exemplify the Five Principles
of Mars, Inc. within self and team. - Actively recruit new clients
by promoting hospital services and route the flow of clients and
pets to ensure superior client care and maximum productivity of the
veterinary medical team. - Maximize the number of pets seen by the
hospital team through through a productive and efficiently run
hospital to support the needs of our wellness plan clients. -
Provide professional, efficient and exceptional service at all
times. This includes encouraging hospital visits, welcoming clients
and pets, ensuring that they are comfortable in the hospital, and
educating them about their pet's health. - Educate clients about
Optimum Wellness Plans, preventative care, pet health needs and
hospital services - Assist incoming clients by completing the
required documentation, entering all pet information and history in
the computer, utilizing proper collars and tags for identification,
and ensuring prompt service. - Assist outgoing clients by providing
all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling
retail products and scheduling future appointments. - Manage the
finances by maintaining accurate balances and utilizing proper
opening and closing procedures. - Conduct administrative functions
as necessary. - Other job duties as assigned.THE FIVE PRINCIPLES -
Quality - The consumer is our boss, quality is our work and value
for money is our goal. - Responsibility - As individuals, we demand
total responsibility from ourselves; as associates, we support the
responsibility of others. - Mutuality - A mutual benefit is a
shared benefit; a shared benefit will endure. - Efficiency - We use
resources to the full, waste nothing and do only what we can do
best. - Freedom - We need freedom to shape our future; we need
profit to remain free.HIRING QUALIFICATIONS / COMPETENCIES
Leadership --- Customer Focus --- Peer Relationships --- Integrity
& Trust--- Action Oriented --- ListeningFunctional --- Preventative
care and OWPs --- Communication Skills --- Client Service Skills
--- Priority Setting --- Time ManagementCAPABILITIES AND EXPERIENCE
(CAN DO) - Ability to multi-task- Manages multiple tasks at one
time; quickly and accurately shifts attention among multiple tasks
under distracting conditions without loss of accuracy or appearance
of frustration. - Communication skills - Reads, writes and speaks
fluent English, using appropriate grammar, style and vocabulary.
Correctly spells commonly used English words and job specific
terms. Demonstrates exceptionally strong written and verbal
communication skills. - Organizational ability - Demonstrates a
systematic approach in carrying out assignments. Is very orderly
and excels at cutting through confusion and turning chaos into
order. - Problem solving skills - Demonstrates a strong ability to
identify, analyze and solve problems. Translates problems into
practical solutions. - Client service skills - Consistently ensures
the team provides the client with attentive, courteous and
informative service. Gains and shows personal satisfaction from
delivering great service. - Intellectual ability - Accurately and
consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions. - Mathematical ability -
Ability to add, subtract, multiply and divide, and to compute rate,
ratio and percent; ability to convert units of measurement. -
Computer skills - Comfortably and confidently uses a computer and
specialized software. Microsoft Word, Excel, Access, Outlook,
etc.ATTITUDES (WILL DO) - Initiative - shows willingness and
aptitude to use own discretion in taking appropriate steps in
finding solutions to problems; presents options and ideas to
enhance current processes or procedures. Takes on additional
responsibility when both big and small tasks need to be done. -
Integrity - Firmly adheres to the values and ethics of Banfield Pet
Hospitals. Exhibits honesty, discretion, and sound judgment. -
Cooperativeness - Willing to work with others, collaborating and
compromising where necessary; promptly share relevant information
with others. - Flexibility - Is open to changing situations and
opportunities and is willing to perform all tasks assigned. -
Independence - Able and willing to perform tasks and duties without
supervision. - Tolerance for Stress / Resiliency - Maintains a
positive "can do" outlook, rebounds quickly from frustrations and
unpleasantness, and maintains composure and friendly demeanor while
dealing with stressful situations.SPECIAL WORKING CONDITIONS -
Ability to work at a computer for long periods of time. - Ability
to be confident around pets (i.e., dogs, cats, birds, reptiles,
etc.) - Client needs and work volume may often require more than 40
hours per week to complete essential duties of this job. This
position requires special hours including working weekends and
evenings. - Must have mental processes for reasoning, remembering,
mathematics and language ability (reading, writing, and speaking
the English language) to perform the duties proficiently. - The
noise level in the work environment is moderately high. - Requires
sufficient ambulatory skills in order to perform duties while at
hospital. - Ability to stand, walk, stoop, kneel, crouch, and climb
as well as manipulate (lift, carry, move) up to 50 pounds. -
Requires good hand-eye coordination, arm-hand-finger dexterity with
the ability to grasp, and visual acuity to use a keyboard and
operate equipment. - Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus. - Associate
is routinely exposed to a variety of pets that may bite or scratch,
and on occasion, exposed to anesthesia, radiation, biological
hazards and medication/controlled substances.EXPERIENCE, EDUCATION
AND/OR TRAINING - High School Diploma or equivalent preferred. -
Must be at least 18 years old to perform duties involving
radiography (x-ray) and exposure to radioactive substances. - One
year related experience required with customer service preferred. -
Medical background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
preferred.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY
EMPLOYER.Banfield Pet Hospital - strongly supports and values the
uniqueness of all individuals and promotes a work environment where
diversity is embraced. Banfield Pet Hospital is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, genetic information, status as a protected veteran, or status
as a qualified individual with disability. Banfield Pet Hospital
complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every Banfield
location.
Keywords: Banfield, Kendall , CLIENT SERVICE COORDINATOR, Other , Miami, Florida
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